Refund policy
Thank you for shopping with Zobswearables! We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Please read our return policy carefully to ensure a smooth and enjoyable shopping experience.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Return items should be sent back to us within 48 to 72hours of making the return request and return address sent, otherwise a restocking fee of £10 will be charged, this means your total refund will be £10 less if your return is received after 48 to 72hours of requesting to make a return.
RETURN ELIGIBILITY: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, void of any scent or makeup. You’ll also need the receipt or proof of purchase to request a return
To start a return, you can contact us at zobswearables@gmail.com. We advise you use a trackable and insured service to ensure your return is delivered and recieved as we will not be held responsible for any missing parcel on transit
Shipping Costs:
- Original shipping fees are non-refundable
- Customers are responsible for return shipping costs
- Refunds will be issued for the item price only, excluding all discounts and shipping charges
Items sent back to us without first requesting a return or notifying us about the return will not be accepted and will be sent back to you.
You can always contact us for any return question at zobswearables@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as special orders or personalized items or resized items, Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, clearance items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Items must be returned in it's original state, void of scents, all tags intact and in it's original package.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zobswearables@gmail.com.
Also Note: "Import duties, taxes, and customs fees are the responsibility of the customer. These charges are non-refundable. If an order is refused due to unpaid customs charges, any return shipping fees, customs charges, and other costs incurred will be deducted from the refund."